PACT Act - Shipping Announcement

UPDATED Sept 2022

Flavored E-Liquid sales are banned to the following locations:

• New Jersey
• New York
• Rhode Island
• Massachusetts

All States in Green will continue shipping with no changes at this time. We hope to see changes in the states in red, giving us the opportunity to ship there in the future.

PACT ACT

In December 2020, a congressional amendment to the PACT Act was signed into the law as part of the omnibus spending bill. The effect of this new law broadens the definition of tobacco products to include electronic cigarettes, vapes, E-Liquids, and vaping accessories.

Starting March 27, 2021 the PACT will require online retailers to collect state and local excise taxes on vaping products and require Adult Signature (21+) on all deliveries nationwide. Other compliance requirements include labeling and packaging, record-keeping, and State and Federal registration and reporting.

In addition to these requirements, the major shipping carriers will no longer be shipping vaping products.

Unfortunately, we may not have full shipping coverage for the initial rollout and we, therefore, may not be able to serve our entire customer base due to lack of carrier service. However, we are constantly looking into ways to expand shipping to all locations. Shipping options, costs, and coverage area will be made available during the checkout process once this carrier has become available on our site.

We ship to most of the States in the U.S (Varies State to State due to State Laws), Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.

For international, we are currently shipping to most of the countries. If your country is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time. See more information below for international customers.

Adult Signature Upon Delivery

All states now require Adult Signature Confirmation upon delivery for packages containing e-cigarette related products. To receive this package, the recipient must be at least 21 years of age and present upon delivery with valid ID to accept the package.

When will my order be shipped?

There is a 24-48 business hours fulfillment time (Does Not include shipping time) for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 9:00AM PST - 4PM PST on weekdays. We do not process orders on Saturdays, Sundays, Fourth of July, Thanksgiving, Christmas or New Years Day.

International Orders

All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, VAT, and any shipping service-related fees are not covered, and customers are responsible for these payments.

Puffin Vape Shop is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations regarding electronic cigarettes and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in US Dollars and will not be automatically converted into your local currency. Puffin Vape Shop is not responsible for any conversion fees associated with international orders.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any update, please contact your local customs agency).

Late Shipments

Due to high volumes of packages that Postal Service receives, please keep in mind that tracking information may not be automatically updated. While Postal Service offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of Postal Service are not the responsibility of Puffin Vape Shop and must be resolved by contacting Postal Service directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (Postal Service version of tracking) for your package has not updated in a few days. Postal Service delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

Postal Service offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by Postal Service.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Puffin Vape Shop, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Puffin Vape Shop strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Puffin Vape Shop is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Once your order has been shipped, Postal Service is responsible for the delivery of your package.

If you entered the wrong address for shipping on your order, the customer is responsible for contacting Postal Service to re-route the package, re-schedule delivery, and any charges associated with these services.

If your tracking information shows that your package has been delivered, Puffin Vape Shop is not responsible if Postal Service did not deliver the package to the correct address, or directly to the customer, whether lost, stolen, or missing. The customer is responsible for contacting the Postal Service to obtain a reimbursement.